Last Updated: October 15th, 2025

At Journavx Pharmacy, your privacy and security come first.
We understand that protecting your personal information—especially in healthcare—is essential.
This policy explains how we collect, use, and protect your information when you choose to receive text messages (SMS/MMS) from us.

1. Compliance Overview

Journavx Pharmacy adheres to all applicable privacy and communication laws, including:

- Health Insurance Portability and Accountability Act (HIPAA)

- Telephone Consumer Protection Act (TCPA)

- Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM)

- General Data Protection Regulation (GDPR)

- Texas Data Privacy and Security Act (TDPSA – effective July 1, 2024)

Our SMS messaging is used responsibly and in accordance with these standards.

2. Your Consent

By providing your mobile phone number to Journavx Pharmacy—whether online, in person, or over the phone—you consent to receive recurring SMS messages related to your pharmacy care, such as:

- Prescription refill reminders

- Pickup notifications

- Appointment confirmations and updates

- Health tips or wellness information

- Limited promotional messages (only if you explicitly opt in)

- Your consent is not required to receive our pharmacy services.
- You may still fill prescriptions and receive care even if you choose not to receive SMS messages.

3. Message Frequency and Charges

Message frequency will vary depending on your pharmacy activity.
Standard message and data rates may apply according to your mobile carrier plan.
Journavx Pharmacy is not responsible for any carrier charges that may apply.

4. Opt-Out and Help

You may opt out of receiving text messages at any time by replying:

STOP — to cancel all future messages

HELP — to receive support or instructions

After opting out, you may re-enroll at any time by providing consent again through our staff or online forms.

5. Data We Collect for SMS Communication

To deliver accurate and secure SMS messages, we collect the following information:

- Your name and mobile phone number

- Your communication preferences

- Relevant pharmacy service details (e.g., prescription refill reminders)

- We collect and process this information solely for communication and care coordination purposes, in compliance with HIPAA and GDPR Article 6(1)(a) (lawful consent).

6. Data Protection and Retention

Journavx Pharmacy uses HIPAA-compliant systems for all text communications.
We protect your data through encryption, secure transmission, and access controls.

Your information is retained only as long as necessary to provide services or as required by law.
We do not sell or share your personal information for marketing purposes.

7. Sharing of Information

We only share information with:

- Licensed healthcare professionals involved in your care

- HIPAA-compliant service providers (e.g., our messaging platform or pharmacy management software)

- Government or regulatory bodies when required by law

All partners and vendors are required to maintain the confidentiality and security of your data.

8. International Data Transfers (GDPR Compliance)

If you are located outside the United States, your personal data may be transferred and processed in the U.S.

We apply the necessary safeguards to ensure compliance with GDPR Articles 44–50 on cross-border data protection.

9. Your Rights

Depending on your location and applicable laws, you have the right to:

- Request access to your personal data

- Request correction or deletion of your data

- Withdraw consent for processing or SMS communications

- File a complaint with your state or national data protection authority

To exercise any of these rights, contact our Privacy Officer using the information below.

10. Contact Information

Journavx Pharmacy
Attn: Privacy Officer

📍 2924 Chambers street Suite 128 Venus TX 76084
📞 (214) 420-0765
📩 [email protected]

11. Policy Updates

This policy may be updated from time to time to reflect regulatory changes or internal updates.
All updates will be posted on this page with a revised effective date.